1. Overview

At Medicine-click.com, our goal is to make healthcare accessible and convenient for everyone.
You can easily order medicines, healthcare products, and other services through our website or mobile app in just a few steps.

2. Step-by-Step Ordering Process

Step 1: Search for Your Product

• Use the search bar or browse by category to find the medicine, healthcare product, or service you need.

• You can view details such as dosage, brand, price, and availability.

• For prescription medicines, please have a valid doctor’s prescription ready.

Step 2: Add to Cart

• Click “Add to Cart” for each item you wish to purchase.

• Review your cart to check product names, quantities, and total price.

• You can modify or remove items anytime before checkout.

Step 3: Upload Prescription (if required)

• For prescription-based medicines, upload a clear image or PDF of your prescription.

• Our pharmacist team will verify your prescription before confirming the order.

• Orders without valid prescriptions may be cancelled or delayed.

Step 4: Proceed to Checkout

• After reviewing your cart, click “Proceed to Checkout.”

• Enter your delivery address, contact details, and preferred payment method.

Step 5: Choose Payment Method

We offer multiple secure payment options:

• Cash on Delivery (COD)

• bKash / Nagad / Rocket

• Debit or Credit Card (Visa / MasterCard / Amex)

• Bank Transfer (where applicable)

💡 For prepaid orders, payment confirmation is required before the order is processed.

Step 6: Order Confirmation

• Once your order is placed, you will receive a confirmation SMS and/or email with your Order ID.

• You can use this Order ID to track your order status or communicate with our support team.

Step 7: Order Processing & Verification

• Our pharmacy team verifies your prescription (if applicable), checks stock availability, and prepares your order.

• If any item is unavailable or requires substitution, our team will contact you for confirmation.

Step 8: Delivery

• Orders are delivered according to our Delivery Rules within the estimated time.

• You will receive an update once your order is out for delivery.

• Please check the product condition before accepting the parcel.

3. Order Tracking

You can track your order status by:

• Visiting the “My Orders” section on your account dashboard.

• Clicking the tracking link sent via SMS/email.

• Contacting our support team with your Order ID.

4. Order Cancellation

You can cancel your order:

• Before it has been packed or shipped.

• By contacting our support team through the hotline or email.

• Once shipped, cancellation is not possible — but you may request a return or refund (see our Return & Refund Policy).

5. Important Notes

• Orders for prescription medicines will only be accepted after prescription verification.

• Medicine-click reserves the right to cancel or modify any order in case of:

  • Invalid prescription or payment failure.

  • Unavailability of stock.

  • Violation of platform terms.

6. Customer Support

If you need any help with your order, please contact:
📞 Hotline: +8801810-117100
✉️ Email: support@comitsbd.com
🌐 Website: https://medicine-click.com/